Appointments scheduled at Pediatric Neuropsychology Associates PLLC are specific time slots reserved exclusively for your child and family. Neuropsychological evaluations require extended, dedicated blocks of time that cannot easily be reassigned on short notice.
Every effort is made to accommodate scheduling needs. In return, families are expected to keep scheduled appointments, arrive on time, and provide advance notice if an appointment cannot be kept. When appointments are missed or cancelled without sufficient notice, that time cannot be offered to another family, and other children waiting for services are directly affected. For this reason, advance notice of cancellations is essential to ensure fairness, efficient scheduling, and continuity of care for all families served by the practice.
Payment policies apply to both in-person and virtual appointments.
If you're running late to your appointment, please call us as soon as possible. Depending on how late you arrive, we may need to shorten the session or reschedule to ensure we have adequate time to complete the planned activities. Appointments that cannot proceed due to late arrival may be subject to late cancellation fees.
If you cancel or fail to attend a scheduled appointment without providing at least three (3) full business days (72 hours) notice (excluding weekends), a non-refundable late cancellation or no-show fee equal to 50% of the applicable service fee will be charged.
Any prior payments made toward the scheduled service will be applied to the 50% late cancellation or no-show fee. Prior payments are credited against the fee rather than charged in addition to it. Any remaining balance of the 50% fee will be due.
For evaluation services, applicable fees are allocated as follows, and 50% of the missed service or services may be charged:
Late Cancellation / No-Show Fees (50% of Service)
If illness or an emergency occurs, a medical or professional note must be provided within 30 days of the missed appointment to be considered for a refund of the no-show fee.
In cases of inclement weather, appointments may be cancelled with less than the required notice only if the local school district is closed and the practice is notified prior to the scheduled appointment time.
Important Reminder
Appointment reminders by email, text, or phone are provided as a courtesy only. Failure to receive a reminder does not waive the late cancellation or no-show fee. It is the family's responsibility to track all scheduled appointments, whether in person or virtual.
This policy exists to ensure fairness for all families and to help us serve as many children as possible. When you provide adequate notice, another child waiting for services may be able to use that time slot.